Caernarfon GP surgery ‘only dealing with medical emergencies’ until further notice

A North Wales doctors surgery has confirmed it is only able to deal with “medical emergencies” for the time being due to GP shortages. Staff at the Hafan Iechyd medical centre in Caernarfon, Gwynedd are now urging patients with non-urgent inquiries to “call back” or seek alternative medical services until the situation is resolved.

The news comes after North Wales Live was contacted by a number of concerned patients at the Victoria Dock site who have struggled to get on the day GP appointments over the past couple of days. The medical centre has not had a Facebook page since 2020 after it was shut down due to ‘threatening, abusive and malicious behaviour’ – you can read more about that here.

One mum said she had contacted the surgery numerous times on Tuesday morning to be told by staff that Hafan Iechyd were only able to deal with medical emergencies until at least the end of this week. A spokeswoman for the surgery confirmed that a number of doctors were off work ill and that the site has been forced to cancel some planned appointments as a result.

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It is understood that the the shortage of GPs is mainly affecting the surgery’s ‘book-on-the-day’ service – where patients can phone the site up in a bid to land a GP appointment that day. The surgery said that some pre-booked appointments “but not many” had been cancelled with appointments with other clinicians were still going ahead as planned.

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A spokeswoman for the Hafan Iechyd surgery confirmed there were some issues at the site with services and that staff were working on a “day-by-day” basis until they’re resolved.

“There is a shortage of doctors at the moment due to staff sickness,” she added. “We are only dealing with medical emergencies at the moment.

“I can’t say how long this will go on for because we are working on a day-by-day basis at the moment. We are asking patients with non-urgent enquiries to call back or use other services such as eConsult and local pharmacies.”

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